Terms of service

Welcome to Pink Llama Botanicals! By accessing or using our website thepinkllama.shop (the “Site”), you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Terms

By using our Site, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree to use our Site lawfully and not for any fraudulent or illegal activities.

We reserve the right to update, modify, or discontinue any part of our Site or services at any time without prior notice.

2. Orders & Payment

  • All prices are listed in U.S. dollars (USD) and are subject to change without notice.
  • We accept major credit cards, PayPal, and other secure payment methods.
  • Your order is confirmed only after payment is successfully processed.

Order Cancellation

  • If you need to cancel an order, please contact us within 24 hours of placing it. After this period, we cannot guarantee cancellations.

3. Shipping & Delivery

  • Orders are typically processed within 2–5 business days (see our Shipping Policy for more details).
  • Delivery times may vary depending on your location and chosen shipping method.
  • We are not responsible for delays or lost packages caused by shipping carriers.

4. Returns & Refunds

We want you to be happy with your plants! If your order arrives damaged, please follow our Return & Issue Policy for submitting a claim.

  • Claims must be submitted within 48 hours of delivery.
  • Refunds and replacements are only issued for plants that meet the criteria outlined in our policy.
  • We do not accept returns on live plants unless they arrive damaged.

5. Product Information & Availability

  • We do our best to provide accurate descriptions and images of our plants, but variations in size, color, and shape are natural.
  • Certain plants or products may have limited availability and could sell out without notice.

6. Limitation of Liability

Pink Llama Botanicals is not responsible for any harm, allergic reactions, or plant toxicity issues that may arise from our products. Customers are responsible for researching proper plant care and pet/child safety before purchasing.

We are also not liable for any indirect, incidental, or consequential damages related to your use of our Site or products.

7. Privacy Policy

We respect your privacy! Your personal information is collected and used in accordance with our Privacy Policy (which explains how we handle your data).

8. Governing Law

These Terms of Service are governed by and interpreted under the laws of the United States and the state in which Pink Llama Botanicals operates.

9. Contact Information

If you have any questions about these Terms, you can contact us at:

📧 Email: melissagray@thepinkllama.shop

🌿💖 Thank you for shopping with Pink Llama Botanicals!