Shipping policy
Pink Llama Botanicals Shipping Policy 🌿🐑
At Pink Llama Botanicals, we take great care in packaging and shipping your plants so they arrive happy and healthy at your doorstep! Below are the details of our shipping process.
📦 Processing & Shipping Times
- Orders are typically processed within 2–5 business days (Monday–Friday).
- Once shipped, delivery times vary based on your location:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available)
- You will receive a tracking number via email once your order has shipped.
💡 Need your plants faster? Reach out before placing your order, and we’ll do our best to accommodate!
🌡️ Weather & Shipping Protection
- Cold Weather Shipping: If your area is experiencing freezing temperatures, we highly recommend adding a heat pack to your order. We are not responsible for damage caused by cold weather if a heat pack is not purchased.
- Hot Weather Shipping: During extreme heat, plants may be more sensitive. Please track your package closely and bring it indoors as soon as possible.
🚚 Where We Ship
- Currently, we ship within the U.S. only (excluding Hawaii, Alaska, and Puerto Rico due to agricultural restrictions).
- We do not ship internationally at this time.
📌 Address & Delivery Issues
- Please double-check your shipping address before placing your order. If you need to make a change, contact us within 24 hours of ordering.
- We are not responsible for packages lost or delayed due to incorrect addresses entered at checkout.
- Once a package is marked delivered by the carrier, we cannot issue refunds for lost or stolen items. Please check with your local post office if you have concerns.
💬 Questions? We're Here to Help!
If you have any questions about shipping or need assistance, feel free to reach out to us at melissagray@thepinkllama.shop . We’re happy to help make your plant shopping experience as smooth as possible!
🌿💖 Thank you for supporting Pink Llama Botanicals!